Printed to order, posted tracked, swapped if the size is wrong.
Every shirt is printed when you order it, in Lancashire, and posted to you by Royal Mail. Here is exactly what happens, how long it takes, and what to do if it is not right.
Delivery
- Where
- The United Kingdom, for now. We are working on the rest of the world.
- Cost
- £3.95 per order, Royal Mail 48 tracked. On us from two shirts in one order.
- Printing
- 3–5 working days. Nothing sits in a warehouse; your shirt is made after you pay.
- With you
- 5–10 working days from the day you order, all in. We email you the tracking number the moment it is posted.
- Two or more
- Posted together, in one parcel, once every shirt in the order is printed.
Working days are Monday to Friday, not bank holidays. Royal Mail's own service updates apply to the posting leg.
Wrong size? Swap it.
You have 30 days from the day it arrives to swap a shirt for another size, or to return it for a refund. Reply to your order confirmation email (or use the contact form) with your order reference and what you would like instead, and we will tell you where to send it.
- The shirt needs to come back unworn and unwashed, as you would expect.
- You cover the return postage; we cover printing and posting the replacement.
- Refunds go back to the card you paid with, within 14 days of the shirt reaching us.
Not sure of your size before you order? The size finder on every design page asks four questions and picks it for you, and the measurements for each tee are under “See the measurements”.
Faulty, damaged or not what you ordered
Email us a photo and your order reference. We will print and post a replacement straight away, at our cost, and you will not usually need to send the first one back.
Changing or cancelling an order
Because each shirt is printed to order, we send it to print quickly. If you need to change a size or colour, reply to your confirmation email as soon as you can; if it has not gone to print we will change it, and if it has, the 30-day swap above covers you.
None of this affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, including the right to cancel an order within 14 days of receiving it.